FAQ
Below you will find the answers to the most frequently asked questions.
Do you still have questions or would you like advice?
Then we are happy to help you!
Call us on +31 (0)85 8200890 or
E-mail to sales@custom-company.nl.
The coins
The Eclipse and Aurora coins are available in 2 qualities: premium quality and excellent quality.
The difference is the material as the finish.
Premium Coins: Material is zinc and finishes are light silver plated, gold plated, copper plated or black nickel plated.
Excellent quality: Material is brass and coins are heavily silver plated, heavily gold plated (22 carats) or finished in rose gold for a copper look.
The excellent coins are heavier in weight and superior in quality and are therefore more often used as an exclusive gift or token of appreciation.
This is possible from 1 piece.
The coins with excellent quality with the dimensions 50mm, 60mm and 70mm are available from 1 piece.
There are 2 types of coins: The Eclipse and the Aurora. Each of these types of coins is available in 2 qualities: premium quality and excellent quality. For more information see the questions:
- What is the difference between Eclipse & Aurora coins? And
- What is the difference between premium and excellent quality?
The coins are standard available in the following sizes:
30x2mm, 40x3mm, 50x3mm, 60x3.5mm, 70x4mm and 80x4mm.
The size of 80x4mm is only available with the premium quality.
There are 2 types of coins: The Eclipse and the Aurora. Each of these types of coins is available in 2 qualities: premium quality and excellent quality. For more information see the questions:
- What is the difference between Eclipse & Aurora coins? And
- What is the difference between premium and excellent quality?
The most commonly chosen dimensions are:
- 40x3mm and 50x3mm as a nice gift
- 60x3.5mm and 70x4mm as a more exclusive gift or appreciation
- 30x2mm as a giveaway
Yes, that is possible with a minimum order of 100 pieces. The price is equal to the price of the most equal size and a one-off amount of € 250 excl. VAT.
2 examples
The price of a 3.4x2mm coin is equal to the price of a 30x2mm coin and a one-off €250 excl. VAT.
The price of a 3.6x3mm coin is equal to the price of a 40x3mm coin and a one-time €250.
Would you like to have coins made with your own size? Always ask us for a quote.
The coins from the Eclipse series are available in antique/old versions. The colors are bronze/copper, silver, gold and black nickel plated.
The coins from the Aurora series are available in beautiful glossy versions. The colors are copper (rose gold), silver and gold.
Yes, that is possible by means of a laser engraving. This can be a number, name or other text.
Production | Delivery time | Send
The coins are made in 4 steps.
Step 1: The Design
A beautiful design is the first step in the process. You can make this with our instructions or you can choose to have us make up the coins for you. Read more about : Coin design .
(Lead time: 1 week on average with revisions)
Step 2: Making a Mold / Mold
A die is a stamp with which the coins are struck from the metal. The detailing and quality of the coin is largely dependent on the quality and precision of the die. At SICQA we provide beautiful molds to strike the coins.
(Lead time: 1 - 1 1/2 weeks)
Step 3: First Sample
A first test sample is made prior to production. The photos of this copy or the actual copy will be sent for a final agreement.
(Lead time: 1 week)
Step 4: Production and Delivery
The last step is to produce and deliver the coins.
(Lead time: 2-3 weeks)
The entire turnaround time is 4-5 weeks.
A die is a stamp with which the coins are struck from the metal. The detailing and quality of the coin is largely dependent on the quality and precision of the die. At SICQA we provide beautiful molds to strike the coins.
The price of the mold is included in the coin prices.
With reorders you will receive a one-time discount, since the mold is already made.
The mold remains in our custody for 3 years.
The delivery time of coins is on average 4 - 5 weeks after approval of the design.
- 2 weeks for mold and first sample.
- 2-3 weeks for production and delivery of the coins.
We also offer the option of an urgent delivery in 2 - 3 weeks for €125, if the schedule allows.
Do you want to order coins urgently? Please contact us.
You can choose to have the coins delivered in the following way:
- UPS Standard (from 12.50)
– PostNL for PO box addresses (from 7.50)
– UPS | DHL Express with guaranteed turnaround time of 1 working day and delivery before 14:00 (from €45)
– Courier for same day delivery (from €75)
- Pick up at our location
We will send a tracking number after shipment to track the shipment.
Special requests
We are happy to think and work with you to unburden you with transport. This way the coins can be packaged and shipped as desired. We can also ship split or international shipments.
Design
View the page below for how to submit the design:
Coin design
Yes, we can make the design for you, for € 95 per side.
You can also supply the design yourself. View the page below for how to submit the design:
Coin design
Quote | To order
You can directly view the prices of the coins online in the following 2 steps:
1) Go to custom coins page and choose the coin that suits you: Eclipse or the Aurora
2) Compose your coin with accessories and options and view the price.
Of course you can also request a quote. We recommend that you always do this with:
- purchase from 5,000 pieces
- deviating dimensions / wishes
- urgent requests
You can request a quote by:
1) Fill in the online form for the relevant currency
2) Send an email to sales@custom-company.nl or
3) Call +31(0)85 8200890
In order to send you a good and appropriate proposal, we need the following information:
- Contact details
(name, company name, email and telephone)
- Design
Do you already have a design, a sketch or an idea in terms of design?
- Quantity
– Desired delivery time
We recommend that you always request a quote from:
- purchase from 5,000 pieces
- deviating dimensions / wishes
- urgent requests
You can order the coins in the following 2 ways:
1) Order the coins online. We will then contact you to discuss your requirements and to schedule production.
2) Request a quote if you have special wishes or would like advice.
Our team will discuss your wishes with you and will send you a proposal. Do you agree? Then we can immediately schedule production.
With an online order you can choose from the following options:
- iDeal (most chosen)
- Paypal
- Afterwards (existing customers only in accordance with the conditions below)
Have you accepted a quote?
Then you will receive an invoice.
The payment terms are as follows:
• 100% prepayment for the first 2 orders
• 100% prepayment for export outside the Netherlands and Belgium
• 50% deposit for orders from € 2,000 excl. VAT
• Payment term is 5 days for down payments and 14 days for (final) invoices.